Terms & Policies

Last updated: July 29, 2026

1. Scope and Acceptance

These Terms & Policies apply when you use our website, request a quote, approve a project, purchase products or services, or communicate with Runnin’ Merch. By approving an order or using our services, you agree to these terms and any project-specific documents provided to you.

2. Quotes, Estimates, and Order Acceptance

Quotes are based on the information available when prepared, including quantities, products, sizes, colors, artwork, production methods, finishing, shipping, staffing, and timing. Pricing or availability may change if project details change or supplier conditions change. A project is accepted only after required approvals, payments, information, artwork, and materials have been received and Runnin’ Merch confirms the order.

Taxes, shipping, rush service, special handling, event expenses, storage, and other project costs are included only when shown in the applicable quote or agreement.

3. Artwork, Content, and Customer Responsibilities

You are responsible for providing accurate project information and for reviewing all names, dates, spelling, colors, sizes, quantities, artwork, placements, and other specifications before approval. You represent that you own or have permission to use all trademarks, logos, images, music-industry assets, names, likenesses, and other content submitted to us. Runnin’ Merch may decline content that appears unlawful, infringing, unsafe, or inconsistent with our business standards.

Artwork preparation, separations, digitizing, design, sampling, or revisions may be billable as stated in your quote. Unless otherwise agreed in writing, production files, separations, screens, embroidery files, working files, and production methods created by Runnin’ Merch remain our property; the customer retains rights in customer-owned source artwork and branding.

4. Proofs, Samples, and Approvals

Production may rely on digital proofs, mockups, samples, specifications, or written instructions. Your approval authorizes production and confirms that you have reviewed the project details. Changes requested after approval may require revised pricing, additional payment, and a new timeline.

5. Payments and Credit Terms

Deposits, balances, payment schedules, accepted payment methods, and any credit terms are stated in the applicable quote, invoice, order confirmation, or separate agreement. Unless expressly approved otherwise in writing, required funds must clear before the related work or release of goods. Late, declined, reversed, or disputed payments may pause production, fulfillment, shipping, reporting, or other services and may result in reasonable collection or processing costs where permitted by law.

For ongoing merchandise programs, events, tour services, inventory management, or contract production, invoicing and settlement may follow the schedule in the applicable service agreement.

6. Production Timing and Delays

Production and delivery dates are good-faith estimates, not guarantees, unless expressly guaranteed in writing. Timelines begin only after all required approvals, payments, artwork, information, garments, and other materials are received. Runnin’ Merch is not responsible for delays outside our reasonable control, including supplier shortages, carrier delays, equipment failure, severe weather, utility interruptions, labor disruptions, government action, event changes, or inaccurate or late customer information.

7. Product and Production Variations

Garment shades, sizing, fabric, thread, ink, transfer color, print placement, and other characteristics may vary between manufacturer lots, digital displays, samples, and finished production. Reasonable variations customary to the apparel and merchandise industry are not defects. Manufacturer sizing and care guidance apply. Customers are responsible for confirming product suitability before approval.

8. Customer-Supplied Products and Handling Surcharge

A Customer-Supplied Goods Handling Surcharge applies to customer-supplied garments, merchandise, or other items. The amount will be stated in the applicable quote, invoice, or order confirmation and may cover receiving, counting, sorting, inspection, special setup, and additional handling.

Customer-supplied items are accepted and decorated entirely at the customer’s risk because their composition, coatings, prior treatment, condition, manufacturing consistency, and replacement availability are outside our control. Runnin’ Merch does not guarantee decoration quality on customer-supplied items and is not responsible for dye migration, scorching, staining, adhesion failure, garment damage, production loss, or misprints on those items. The customer is responsible for the cost and replacement of affected customer-supplied goods. Any rework, replacement, allowance, or reimbursement applies only when expressly agreed in writing. We may reject items that are unsuitable or unsafe for production.

9. Changes and Cancellations

Change or cancellation requests must be made promptly and are effective only when confirmed by Runnin’ Merch. Once artwork, purchasing, setup, production, staffing, travel, fulfillment, or other work has begun, the customer remains responsible for work completed, noncancelable commitments, purchased materials, and other actual costs. Custom goods generally cannot be canceled after production begins.

10. Refunds, Returns, and Production Claims

Because decorated apparel and merchandise are made or sourced for a specific customer, approved custom goods are generally non-returnable and non-refundable. Refunds are not provided for customer-approved details, customer ordering errors, reasonable production variations, incorrect customer-supplied information, or delays outside our reasonable control.

Defect deadline: A defect or production error must be discovered and reported to Runnin’ Merch within seventy-two (72) hours after delivery or pickup, or before the scheduled event for which the goods were ordered, whichever occurs first. The customer must keep the affected goods and provide the order information, clear photographs, and other requested documentation. Claims made after the applicable deadline may be denied.

We must have a reasonable opportunity to inspect the goods and determine the cause. If a verified Runnin’ Merch error affects more than twelve (12) pieces, the available remedy may be repair, reprint, replacement, account credit, or refund for the affected goods, as Runnin’ Merch determines appropriate under the circumstances and applicable written agreement.

Errors affecting twelve (12) or fewer pieces: Runnin’ Merch will not reprint the order or production run solely because twelve or fewer pieces are affected. At our option, we may correct the affected pieces using a digital printing or transfer method, or provide a refund or account credit up to the printing or decoration charge attributable to the affected pieces. The remedy does not include the garment or product cost unless Runnin’ Merch agrees otherwise in writing.

Blank or manufacturer-defective goods and third-party products may also be subject to the manufacturer’s return or warranty policy.

11. Pickup, Shipping, Storage, and Risk of Loss

Customers are responsible for accurate delivery information and for promptly collecting pickup orders. Shipping charges, carrier services, insurance, delivery dates, storage, and handling are governed by the applicable order documents. Risk of loss may pass upon pickup or transfer to the carrier, subject to applicable law and the written agreement. Additional costs may apply to redelivery, address corrections, refused shipments, special storage, or unclaimed orders.

12. Contract Printing, DTF, Tour, Event, and Program Services

Contract printing, direct-to-film transfers, tour and artist merchandise, event operations, inventory programs, retail or pop-up services, and other specialized work may require additional technical standards, spoilage allowances, inventory controls, settlement procedures, staffing terms, venue requirements, or separate service agreements. Those project-specific terms become part of the agreement when accepted.

13. Website Use and Third-Party Services

You may use this website only for lawful purposes and may not interfere with its security, operation, or content. Website content is provided for general information and may change without notice. Links, embedded forms, payment tools, and other third-party services are governed by the applicable provider’s terms and privacy practices.

14. Disclaimer and Limitation

Except for express commitments in a written agreement and warranties that cannot be excluded by law, products and services are provided without additional warranties, express or implied. To the fullest extent permitted by law, Runnin’ Merch is not liable for indirect, incidental, special, consequential, or lost-profit damages. Any liability for a claim relating to an order is limited to the amount paid for the affected products or services, except where a different limitation is required by law or stated in a signed agreement.

16. Changes to These Terms

We may update these terms as our services, technology, or legal obligations change. The “Last updated” date identifies the current version. Changes apply prospectively unless law or a project-specific agreement requires otherwise.

17. Contact

Questions about an order, payment, refund, or these terms may be sent to info@runninmerch.com or by calling 870-340-2627.